Compliments and Complaints
Complete Care Solution Welcomes Your Views
Our Aim: is to provide excellent services which meet the needs of the people in our care; Our Commitment: is to reach the highest standards of customer care: How can this be possible? We constantly seek feedback from service users and tenants, their families and other agencies. We are always grateful for suggestions as to how we may improve our services and we view complaints positively as a means of being able to identify and correct any failings in the services we provide. By letting us know if you have any complaints we can investigate the matter and hopefully resolve any areas of dissatisfaction.
Our Complaints Policy is there to be used and we will assist service users and tenants, carers and others in using our procedure.
Who can use this Policy?
Service Users Carers and their families Purchasers and other referrers Workers from other agencies Members of the public Members of staff, including volunteers Students on placement
Why you may want to use this Policy?
- To share a concern
- To make a complaint
- To make a suggestion
- To give feedback about the service you have received
- To pass on a compliment
What to Do if You Have a Complaint
Contact the Services & Operations Manager: Emmanuel Hanson Email: firstname.lastname@example.org Tel: 0208 885 1883 Mob: 07799 222948
Contact the Managing Director: Margaret P Osei Email: Margaret@completecaresolution.co.uk Tel: 0208 885 1883 Mobile: 07868 295992